Terms of Service

Acceptance of Terms

1.1 Agreement to Terms

• These Terms of Service ("Terms", "Agreement", or "ToS") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("User", "you", or "your"), and Curefleet Technologies Private Limited, a company incorporated under the Companies Act, 2013, having its Corporate Identification Number U52219DL2025PTC457848 and registered office at AI-1 Rama Park, Najafgarh Road, Uttam Nagar, West Delhi, New Delhi, Delhi 110059, India (hereinafter referred to as "Curefleet", "Company", "we", "us", or "our"), concerning your access to and use of the Curefleet website, mobile applications, progressive web apps, APIs, and all associated technology products and services (collectively, the "Platform").
• You agree that by clicking "I Agree", "Accept", "Register", "Sign Up", or "Continue", or by accessing or using the Platform in any manner, you have read, understood, and agree to be bound by all of these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE PLATFORM AND YOU MUST DISCONTINUE USE IMMEDIATELY.
• These Terms apply to all Users of the Platform including, without limitation, patients, caregivers, healthcare providers, ambulance operators, pharmacies, diagnostic centres, home healthcare professionals, and any other individuals or entities who access or use the Platform in any capacity whatsoever.
• Curefleet reserves the right, in its sole and absolute discretion, to make changes or modifications to these Terms at any time and for any reason. Curefleet will alert you about any changes by updating the "Last Updated" date of these Terms. Your continued use of the Platform following notice of such changes constitutes your irrevocable acceptance of the revised Terms.
• It is your sole responsibility to periodically review these Terms to stay informed of updates. If you disagree with any revised Terms, you must immediately cease accessing or using the Platform.
• The information provided on the Platform is not intended for distribution to, or use by, any person or entity in any jurisdiction where such distribution or use would be contrary to law or regulation. Persons who choose to access the Platform from outside India do so on their own initiative and are solely responsible for compliance with local laws.

1.2 Electronic Acceptance

• You acknowledge that these Terms are entered into electronically, and that your electronic acceptance — whether by clicking an "Accept" button, checking a box, or continuing to use the Platform — shall be as effective and binding as a handwritten signature and shall have the same legal effect, validity, and enforceability as a manually signed paper agreement.
• You further acknowledge that you have had the opportunity to seek independent legal advice before accepting these Terms, and that your acceptance constitutes a voluntary, informed, and binding agreement.
• For the purposes of Section 10 of the Information Technology Act, 2000, these Terms are deemed to be concluded at the registered office of Curefleet upon your electronic acceptance.

Definitions

Unless the context otherwise requires, the following terms shall have the meanings ascribed to them below. All definitions shall apply equally to singular and plural forms of the defined terms.

Eligibility

3.1 Age Requirements

• The Platform is intended solely for use by individuals who are eighteen (18) years of age or older. By using the Platform, you represent and warrant that you are at least 18 years of age and possess the legal capacity to enter into a binding agreement.
• If you are under the age of 18, you may only use the Platform through and under the supervision of a parent or legal guardian who has agreed to be bound by these Terms. In such cases, the parent or legal guardian shall bear full responsibility for all actions taken on the Platform by the minor.
• Curefleet reserves the right to terminate any Account, without notice, if it reasonably believes that the User is below the age of 18 and is using the Platform without appropriate parental or guardian consent and supervision.

3.2 Legal Capacity

• You represent and warrant that you are not a person barred from using the Platform under the laws of India or any other applicable jurisdiction and that you are not a person previously suspended or removed from the Platform by Curefleet.
• Entities registering on the Platform represent and warrant that the individual accepting these Terms has the authority to bind the entity to these Terms.
• Curefleet reserves the right to refuse access to the Platform to any individual or entity, at its sole discretion, without obligation to provide reasons therefor.

3.3 Geographic Availability

• The Platform is primarily designed for Users located within the territory of India. Curefleet makes no representations that the Platform or any Healthcare Services accessible through the Platform are appropriate for use in jurisdictions outside India, or that such use would comply with the laws and regulations of other countries.
• Users accessing the Platform from outside India do so at their own initiative and risk, and are solely responsible for compliance with all applicable local laws and regulations.

Account Registration & KYC Requirements

4.1 Account Registration

• In order to access most features of the Platform, you are required to create an Account. During registration, you must provide accurate, current, and complete information including but not limited to your full legal name, mobile number, date of birth, gender, and email address.
• You agree to maintain and promptly update your Account information to ensure that it remains accurate, current, and complete at all times. Curefleet has the right to suspend or terminate your Account if it has reasonable grounds to suspect that the information provided is false, inaccurate, or incomplete.
• You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any one-time passwords (OTPs) transmitted to you. You agree to notify Curefleet immediately upon becoming aware of any unauthorized access to or use of your Account. Curefleet shall not be liable for any loss or damage arising from your failure to comply with this security obligation.
• Each user may only maintain one Account. Creating multiple Accounts to circumvent suspension, to abuse promotional offers, or for any other purpose constitutes a material breach of these Terms and may result in the termination of all associated Accounts.
• You acknowledge that your Account is personal and non-transferable, and you agree not to transfer, sell, or sublicense your Account or your rights under these Terms to any third party.

4.2 Mobile Number Verification

• Registration and login on the Platform requires verification of your mobile number through a one-time password (OTP) system. You represent that the mobile number provided is registered in your name or that you have the legal authority to use such number.
• Curefleet may use your registered mobile number to send transactional messages, appointment reminders, service updates, safety alerts, and other Platform-related communications. Standard messaging rates from your telecom operator may apply.

4.3 Know Your Customer (KYC) Requirements

• Curefleet may, at its sole discretion and in accordance with applicable regulatory requirements, require you to complete a KYC verification process before you are permitted to access certain features of the Platform, including but not limited to higher-value payment transactions, wallet loading above specified limits, or access to controlled substance prescriptions.
• KYC verification may require you to submit government-issued identity proof (such as Aadhaar card, PAN card, Voter ID, Passport, or Driving Licence) and address proof documents. You consent to Curefleet and its designated third-party KYC service partners collecting, processing, verifying, and storing such documents and the information contained therein, in accordance with applicable law.
• For Service Providers registering on the Platform, enhanced KYC requirements shall apply, including but not limited to verification of professional registration numbers, clinic or hospital registration details, GST registration, and such other credentials as Curefleet may require from time to time.
• You represent and warrant that all KYC documents and information submitted by you are genuine, authentic, and not altered or forged in any manner. Submission of false, forged, or misleading KYC documents constitutes a criminal offence and Curefleet reserves the right to report such conduct to the appropriate law enforcement authorities.
• Curefleet reserves the right to reject any KYC submission that does not meet its verification standards and to suspend or terminate an Account where KYC requirements are not fulfilled within a specified time period.

4.4 Health Profile

• The Platform may allow you to create and maintain a health profile containing information such as your age, gender, known medical conditions, current medications, allergies, blood group, vaccination history, and other health-related information (collectively, "Health Data"). You acknowledge that such Health Data constitutes Sensitive Personal Data as defined under applicable law.
• You are solely responsible for the accuracy and completeness of the Health Data you provide. Curefleet does not independently verify, validate, or authenticate any Health Data provided by Users. Inaccurate Health Data may adversely affect the quality of Healthcare Services you receive, and Curefleet shall bear no liability for consequences arising from inaccurate or incomplete Health Data.

User Responsibilities & Prohibited Conduct

5.1 General User Responsibilities

• You agree to use the Platform only for lawful purposes and in a manner that does not infringe the rights of Curefleet, Service Providers, other Users, or any third party. You shall comply with all Applicable Laws in connection with your use of the Platform.
• You are solely responsible for all activities that occur under your Account and for ensuring that any person who accesses the Platform through your Account is aware of and complies with these Terms.
• You agree to provide honest, accurate, and complete information to Service Providers in connection with any Healthcare Services you seek through the Platform. Providing false, misleading, or incomplete medical history or health information to a Service Provider may result in inadequate or inappropriate medical care, for which Curefleet bears no responsibility whatsoever.
• You acknowledge that the quality, safety, appropriateness, and legality of the Healthcare Services provided by Service Providers are the sole responsibility of the respective Service Provider. You agree that all decisions regarding your healthcare, including whether to proceed with a recommended treatment or medication, are entirely your own responsibility, made in consultation with the relevant Service Provider.
• You agree to treat all Service Providers, including doctors, nurses, ambulance personnel, pharmacists, and other healthcare professionals, with dignity and respect. Curefleet reserves the right to terminate any Account where a User is found to have engaged in abusive, threatening, harassing, or disrespectful conduct toward Service Providers.

5.2 Prohibited Conduct

You expressly agree that you shall NOT, under any circumstances:

• Use the Platform for any purpose that is unlawful, prohibited by these Terms, or harmful to the interests of Curefleet, other Users, or any Service Provider.
• Impersonate any person or entity, falsely state or misrepresent your affiliation with any person or entity, or use false identities to access Healthcare Services.
• Attempt to gain unauthorised access to the Platform, its associated servers, databases, or other computer systems or networks, through hacking, password mining, or any other means.
• Upload, transmit, or distribute any Content that is obscene, defamatory, libelous, slanderous, threatening, abusive, hateful, racially or ethnically offensive, or otherwise objectionable under Applicable Law.
• Use the Platform to solicit or advertise any commercial services or products without Curefleet's prior written authorisation.
• Use any automated systems, bots, scrapers, crawlers, or similar tools to access the Platform, extract data, or manipulate Platform functionality.
• Interfere with or disrupt the integrity or performance of the Platform, its servers, or networks connected to the Platform.
• Circumvent, disable, or otherwise interfere with security-related features of the Platform, including features that prevent or restrict use or copying of any Content.
• Engage in any conduct that could damage the reputation of Curefleet, its directors, employees, Service Providers, or business partners.
• Share prescription medications through the Platform in violation of the Drugs and Cosmetics Act, 1940, or any other Applicable Law.
• Seek medical consultations for the purpose of obtaining prescriptions for controlled substances, narcotics, or scheduled drugs for non-medical purposes.
• Use the Referral Program, Membership Plans, or Founding Member Program in a fraudulent or abusive manner, including by creating fake accounts to generate referral credits.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code of any software underlying the Platform.
• Collect or harvest any Personal Data or confidential information of other Users from the Platform without their explicit consent.
• Use the Platform to facilitate any transaction constituting money laundering, financing of terrorism, or any activity prohibited under the Prevention of Money Laundering Act, 2002, or related legislation.

Healthcare Disclaimer

6.1 Nature of Curefleet's Role

• Curefleet is NOT a hospital. Curefleet Technologies Private Limited is a technology company that operates a digital marketplace for the discovery and booking of healthcare services. Curefleet does not own, operate, manage, or hold any licence to operate any hospital, medical clinic, nursing home, or healthcare establishment as defined under any Applicable Law, including the Clinical Establishments (Registration and Regulation) Act, 2010.
• Curefleet is NOT a clinic. Curefleet does not operate any physical or virtual clinic and does not maintain any clinical infrastructure, medical equipment, or clinical personnel as part of its core operations.
• Curefleet does NOT practise medicine. Curefleet does not provide medical advice, diagnose medical conditions, prescribe medications, recommend treatments, or otherwise practise medicine in any form. All medical advice, diagnosis, and treatment is provided exclusively by qualified, independently registered medical practitioners who are Service Providers on the Platform.
• Curefleet is NOT a healthcare establishment. Curefleet does not hold any registration or licence as a healthcare establishment and does not provide any clinical services, procedures, or treatments directly to Users.
• Curefleet does NOT provide diagnosis. No information provided on the Platform, including educational health content, symptom checkers, or wellness tips, constitutes a medical diagnosis. Users should never rely on Platform Content as a substitute for professional medical diagnosis by a qualified physician.
• Curefleet acts solely as a technology intermediary within the meaning of the Information Technology Act, 2000, providing a neutral platform for User-Service Provider discovery, scheduling, communication, and payment facilitation. Curefleet does not interfere with, direct, supervise, or control the professional judgment or clinical decisions of any Service Provider.

6.2 No Guarantees of Outcomes

• Curefleet does NOT guarantee treatment outcomes or success. The outcome of any medical treatment, procedure, consultation, or healthcare intervention is dependent upon a wide range of individual factors outside Curefleet's knowledge or control. Curefleet makes no representation, warranty, or guarantee regarding the effectiveness, appropriateness, safety, or success of any treatment recommended or administered by a Service Provider.
• Curefleet does NOT guarantee doctor availability. The availability of any particular doctor or medical practitioner on the Platform at any given time is determined solely by the doctor's schedule, professional commitments, and connectivity. Curefleet shall not be liable for any unavailability of doctors, including during claimed or actual medical emergencies.
• Curefleet does NOT guarantee diagnostic accuracy. The accuracy of any diagnostic report, laboratory test result, imaging report, or other diagnostic output produced by a Service Provider is the sole responsibility of the Service Provider conducting the test. Curefleet does not review, validate, or certify any diagnostic reports.
• Curefleet does NOT guarantee medicine availability. The availability of any specific medicine, pharmaceutical product, or healthcare supply through pharmacy Service Providers listed on the Platform is subject to supply chain conditions, regulatory restrictions, and pharmacy-specific inventory, all of which are outside Curefleet's control.
• Curefleet does NOT guarantee third-party actions. Curefleet does not represent, warrant, or guarantee the conduct, competence, professionalism, licensing status, regulatory compliance, or quality of services of any Service Provider. Verification of Service Provider credentials is conducted on a best-efforts basis and is not a guarantee of ongoing compliance, competence, or ethical conduct of any Service Provider.

6.3 Educational Content Disclaimer

• Any health information, wellness content, medical articles, or general health advice available on the Platform is provided solely for general informational and educational purposes. Such content does not constitute, and shall not be interpreted as, medical advice, professional consultation, or a substitute for qualified medical care.
• Users should always seek the advice of a qualified healthcare professional regarding any medical condition, symptom, or health concern. Users should never disregard or delay seeking professional medical advice on account of any content read or received through the Platform.

6.4 User Acknowledgement

• By using the Platform, you expressly acknowledge and agree that: (a) Curefleet is not a healthcare provider; (b) the Platform facilitates access to Service Providers but does not provide Healthcare Services; (c) all clinical decisions are made independently by Service Providers; and (d) you engage any Service Provider entirely at your own risk and discretion, and Curefleet bears no liability for the adequacy, appropriateness, safety, or outcome of any Healthcare Services received.

Medical Emergency Disclaimer

• The Platform is NOT designed, intended, or approved for use as a primary emergency response mechanism. While Curefleet endeavours to develop features that may assist in coordinating emergency healthcare access, these features are supplementary and must never be used as a substitute for calling national emergency services.
• Curefleet does NOT guarantee ambulance dispatch times, doctor response times, or the availability of any healthcare resource during a medical emergency. Connectivity, traffic, geographic location, network outages, and other factors outside Curefleet's control may significantly delay or prevent emergency service delivery.
• Any live video consultation with a doctor facilitated through the Platform during an emergency is intended to provide supplementary guidance only. The consulting doctor on the Platform does not physically examine the patient and may not have access to complete medical history or diagnostic information at the time of the consultation. Such guidance must not be treated as a substitute for on-scene medical evaluation and care.
• Curefleet shall not be liable for any injury, death, deterioration in health, or other adverse outcome resulting from: (a) delays in the dispatch or arrival of any ambulance facilitated through the Platform; (b) unavailability of ambulances or doctors on the Platform during an emergency; (c) reliance on the Platform as a primary emergency response mechanism; (d) technical failures, network outages, or connectivity issues affecting the Platform during an emergency; or (e) any act, omission, error, or negligence of any Service Provider responding to an emergency call through the Platform.
• Users accessing the Platform during a perceived medical emergency acknowledge and accept that Curefleet's role is limited to facilitating connections and that the Company bears no clinical, medical, or legal responsibility for the outcomes of any emergency situation.

Ambulance Services Disclaimer & Terms

8.1 Nature of Ambulance Services on Platform

• Where available, the Platform may facilitate communication, booking requests, scheduling, or coordination between Users, healthcare providers, and independent ambulance operators ("Ambulance Service Providers") who have voluntarily registered on the Platform. Curefleet does NOT own, operate, manage, supervise, control, direct, dispatch, employ, or maintain any ambulance, ambulance fleet, or ambulance crew in any manner whatsoever.
• Curefleet does NOT guarantee ambulance availability. The availability of any ambulance at any given location or time is determined entirely by the Ambulance Service Provider's fleet capacity, operational status, and scheduling. Curefleet makes no representation, warranty, or guarantee that an ambulance will be available on demand, within any specified time, or at all.
• Curefleet does NOT guarantee ambulance response times or arrival. Any estimated time of arrival displayed on the Platform is generated from data provided by the Ambulance Service Provider and is an estimate only. Actual response times are subject to road conditions, traffic congestion, geographic constraints, weather, ambulance crew availability, and other factors entirely outside Curefleet's control.
• Curefleet does NOT guarantee medical equipment availability. The availability, condition, calibration, and adequacy of medical equipment carried by any ambulance booked through the Platform is the sole responsibility of the Ambulance Service Provider. Curefleet makes no representation that any ambulance will carry any particular type or quantity of medical equipment.
• Curefleet does NOT guarantee staffing levels. The qualifications, registration status, experience, and number of medical or paramedical personnel accompanying any ambulance are determined exclusively by the Ambulance Service Provider. Curefleet does not supervise, certify, or guarantee the professional competence of any ambulance crew member.
• Curefleet does NOT operate emergency call centres. The Platform does not operate, maintain, or staff any emergency dispatch centre, emergency call centre, or command-and-control facility. Communications made through the Platform during an emergency are routed to third-party Service Providers and are subject to the availability and response capability of those providers.
• Curefleet is NOT a substitute for national emergency services. The ambulance coordination feature of the Platform, where available, is a supplementary service only. Users experiencing a medical emergency must immediately contact the national emergency services number 112 or appropriate emergency responders, and must not rely solely or primarily on the Platform for emergency assistance.

8.2 Emergency Coordination Feature

• Where available, the Platform may offer a feature enabling Users to simultaneously submit a booking request to an Ambulance Service Provider and connect with an independently registered Doctor for a live video consultation during a perceived medical emergency. This feature is provided on a best-efforts, as-available basis and does not constitute an emergency response service.
• The Doctor participating in any live consultation during an emergency through the Platform is an independent Service Provider operating in their individual professional capacity. Any guidance, first-aid instructions, or clinical observations provided by such a Doctor represent the Doctor's independent professional judgment and do not constitute clinical direction by Curefleet.
• Where a Doctor, in the exercise of their independent professional judgment, communicates a recommendation for ambulance dispatch through the Platform, such communication is transmitted to the Ambulance Service Provider as a request only. Curefleet does not guarantee that such a request will be actioned, fulfilled, or fulfilled within any time period, and bears no liability for any failure in the dispatch process or for the adequacy of the responding ambulance service.
• This feature is subject to: (a) internet connectivity of the User; (b) availability of doctors on the Platform at the time of the emergency; (c) availability of ambulances in the User's geographic area; (d) technical performance of the Platform; and (e) numerous factors outside Curefleet's control. Users unconditionally acknowledge and accept these limitations.

8.3 Payment for Ambulance Services

• Charges for ambulance services are determined exclusively by the relevant Ambulance Service Provider. To the extent practicable, estimated charges shall be displayed to the User before booking confirmation. In emergency situations where prior pricing is not feasible, final charges shall be communicated by the Service Provider after service delivery. Users agree to pay all applicable ambulance service charges as determined and communicated by the Ambulance Service Provider.
• Curefleet acts solely as a payment facilitation intermediary for ambulance bookings processed through the Platform. Curefleet may earn a platform facilitation fee from Ambulance Service Providers. Refund eligibility in respect of ambulance charges is governed by the Ambulance Service Provider's own refund and cancellation policy. Curefleet shall not be obligated to issue refunds from its own funds in respect of ambulance charges.

Doctor Consultation Disclaimer & Terms

9.1 Nature of Doctor Consultations

• Curefleet provides a technology platform through which Users may connect with registered medical practitioners ("Doctors") for online or offline consultations. All consultations facilitated through the Platform are governed by the Telemedicine Practice Guidelines issued by the Board of Governors in Supersession of the Medical Council of India (2020) and applicable regulations, as amended from time to time.
• Doctors available on the Platform are independent professionals registered with the National Medical Commission, respective State Medical Councils, or appropriate professional bodies. Curefleet does not employ any Doctor and does not exercise any control, direction, or supervision over the medical judgment, diagnosis, prescription, or treatment decisions of any Doctor.
• The relationship between a User and a Doctor facilitated through the Platform is a direct doctor-patient relationship, to which Curefleet is not a party. Curefleet's role is limited to facilitating the connection and providing the communication infrastructure.
• Curefleet does NOT guarantee the accuracy of any medical opinion, diagnosis, or recommendation provided by any Doctor through the Platform. The quality, accuracy, and appropriateness of medical opinions are the sole professional responsibility of the consulting Doctor.

9.2 Consultation Limitations

• Online consultations facilitated through the Platform have inherent limitations compared to in-person consultations, including the absence of physical examination, limitations of audio-video quality, and constraints on available diagnostic information at the time of consultation. Doctors on the Platform may be unable to provide definitive diagnoses or prescriptions in all cases.
• You acknowledge that certain medical conditions cannot be adequately assessed through telemedicine and may require in-person evaluation. Doctors on the Platform retain the professional discretion to decline to provide a diagnosis or prescription where they determine that in-person examination is necessary.
• Consultations on the Platform do not constitute a continuing doctor-patient relationship unless explicitly agreed by the consulting Doctor. Each consultation is an independent interaction.

9.3 Prescriptions

• Any prescription issued by a Doctor through the Platform is issued in the Doctor's independent professional capacity, in compliance with the Telemedicine Practice Guidelines and applicable Drugs and Cosmetics Act provisions. Curefleet does not review, approve, or certify any prescription issued through the Platform.
• Prescriptions for Schedule H, H1, and X drugs are subject to regulatory restrictions under the Telemedicine Practice Guidelines. Users acknowledge that Doctors may decline to prescribe certain medications through telemedicine channels and shall not hold Curefleet responsible for such professional decisions.
• Users are responsible for following all instructions provided by the prescribing Doctor and for disclosing all relevant health information, current medications, and allergies to the consulting Doctor.

Pay-Per-Minute Consultation Terms

10.1 Model Overview

• Curefleet offers a pay-per-minute consultation model ("PPM") among its healthcare access offerings, enabling Users to connect with participating Doctors for flexible, short-duration consultations, billed at a rate per minute as specified in the applicable fee schedule at the time of booking. Curefleet is among the healthcare technology platforms enabling flexible pay-per-minute consultations and makes no representation of exclusive, first-mover, or market-leading status in this regard. The PPM model is designed to increase healthcare accessibility by allowing Users to receive medical guidance without committing to full-duration, fixed-fee consultations.
• Doctors participating in the PPM model do so voluntarily during their designated available time slots. Curefleet does not guarantee the availability of any specific Doctor under the PPM model at any given time.
• The per-minute consultation rate applicable to each Doctor is set by the Doctor and/or Curefleet and is displayed to the User before the commencement of the consultation. By initiating a PPM consultation, you acknowledge and agree to the applicable per-minute rate.

10.2 Billing and Charging

• Billing for PPM consultations commences at the moment the Doctor accepts the consultation request and an active audio/video connection is established. The billing timer pauses or terminates upon disconnection of the audio/video session.
• PPM consultations are billed in full-minute increments. A partial minute shall be billed as a full minute. The minimum billable duration for any PPM consultation shall be as specified in the applicable fee schedule, which may be updated from time to time.
• Prior to initiating a PPM consultation, Users may be required to maintain a minimum balance in their Curefleet Wallet or pre-authorise a payment method for the consultation. The consultation may be automatically terminated if the User's prepaid balance is exhausted during the session.
• In the event of a technical disconnection during a PPM consultation attributable to Curefleet's platform (as opposed to the User's internet connection or device), Curefleet will use reasonable efforts to resolve the dispute on a case-by-case basis. However, Curefleet does not guarantee refunds for time lost due to disconnections attributable to the User's connectivity or device.
• A detailed billing summary, including start time, end time, duration, applicable rate, and total charge, shall be made available to the User upon completion of each PPM consultation through the Platform.

10.3 PPM Disclaimer

• The PPM consultation model is intended to facilitate brief, supplementary medical guidance and is not a substitute for comprehensive, in-person medical consultation where such consultation is clinically appropriate. Users should exercise their judgment and the guidance of their consulting Doctor in determining whether a PPM consultation meets their healthcare needs.
• Curefleet does not represent or guarantee that any medical advice, guidance, or recommendation provided during a PPM consultation is complete, definitive, or suitable for the User's specific medical condition. The brevity of a PPM consultation may preclude a Doctor from undertaking a comprehensive medical assessment.

Appointment Booking Terms

• The Platform enables Users to book appointments with Doctors, clinics, and hospitals listed on the Platform. Appointment availability is subject to the schedule maintained by the Service Provider and may change without notice.
• Confirmation of an appointment through the Platform does not guarantee that the Service Provider will be available at the booked time. Service Providers may reschedule or cancel appointments due to professional exigencies, emergencies, or other reasons. Curefleet shall not be liable for any loss, inconvenience, or harm resulting from appointment rescheduling or cancellation by a Service Provider.
• Users are requested to arrive at the Service Provider's location (for in-person appointments) or to be present and connected (for online appointments) at least five (5) minutes before the scheduled appointment time. Late arrival or connectivity issues on the part of the User may result in forfeiture of the appointment and applicable fees.
• Appointment booking fees, if applicable, are collected by Curefleet as a payment facilitator on behalf of the Service Provider. The refundability of such fees in the event of cancellation or rescheduling is governed by the Cancellation Policy set out in Section 21 of these Terms.
• Users acknowledge that the Platform may display wait times, queue positions, or availability indicators based on real-time data provided by Service Providers. Such indicators are estimates only and shall not be relied upon as guarantees of actual wait times or availability.
• For appointments at hospitals and clinics, Curefleet acts solely as a booking intermediary. All clinical interactions, treatment decisions, and associated outcomes are the exclusive responsibility of the treating doctor and healthcare establishment, not Curefleet.

Pharmacy Services Terms

12.1 Nature of Pharmacy Services

• The Platform facilitates the discovery and ordering of pharmaceutical products and healthcare supplies from licensed pharmacies ("Pharmacy Service Providers") registered on the Platform. Curefleet does not own, operate, or manage any pharmacy and does not itself supply, stock, or dispense any pharmaceutical products.
• All pharmaceutical products ordered through the Platform are supplied directly by the Pharmacy Service Provider. The Pharmacy Service Provider is solely responsible for the authenticity, quality, storage conditions, expiry date, and regulatory compliance of all pharmaceutical products supplied.
• Curefleet does NOT guarantee medicine availability. The availability of any specific medicine or pharmaceutical product through any Pharmacy Service Provider is subject to inventory, supply chain conditions, and regulatory restrictions, all of which are outside Curefleet's control.

12.2 Prescription Requirements

• The dispensing of prescription medicines (including Schedule H, H1, and X drugs) requires a valid prescription from a registered medical practitioner. By ordering prescription medicines through the Platform, you represent and warrant that you hold a valid, current prescription for the medicines ordered and that such prescription has been issued in accordance with Applicable Law.
• The Platform may require you to upload a copy of the relevant prescription before your order for prescription medicines is processed. Pharmacy Service Providers are obligated by law to dispense prescription medicines only against valid prescriptions, and Curefleet shall not be liable for any failure by a Pharmacy Service Provider to comply with this obligation.
• Users must not attempt to procure prescription medicines without a valid prescription. Any attempt to do so constitutes a violation of these Terms, the Drugs and Cosmetics Act, 1940, and other Applicable Laws, and may result in account termination and reporting to appropriate authorities.

12.3 Pharmacy Disclaimer

• Curefleet does not represent or warrant that any pharmaceutical product ordered through the Platform is appropriate for any User's specific medical condition or that it will produce any particular therapeutic effect. Users are advised to consult their treating Doctor regarding the suitability of any prescribed or over-the-counter medication.
• Delivery timelines for pharmaceutical orders are provided by Pharmacy Service Providers and are estimates only. Curefleet shall not be liable for delays in pharmaceutical delivery.

Diagnostic Services Terms

• The Platform facilitates the booking of diagnostic tests and laboratory services with diagnostic centres and pathology laboratories ("Diagnostic Service Providers") registered on the Platform. Curefleet does not own, operate, or accredit any diagnostic centre or laboratory.
• Diagnostic Service Providers are independently licensed and regulated by the appropriate state and central government authorities. Curefleet does not independently verify the ongoing accreditation, quality standards, or regulatory compliance of any Diagnostic Service Provider beyond the initial onboarding verification.
• Curefleet does NOT guarantee diagnostic accuracy. The accuracy, reliability, and validity of any diagnostic report, test result, or imaging report is the sole responsibility of the Diagnostic Service Provider. Curefleet makes no representation or warranty regarding the accuracy or completeness of any diagnostic output.
• Diagnostic tests for the pre-determination of sex of a foetus are strictly prohibited under the PCPNDT Act, 1994. No such tests may be booked, facilitated, or conducted through the Platform. Any attempt to book such tests constitutes a serious violation of Applicable Law and will result in immediate termination of the User's Account and reporting to the relevant authorities.
• Sample collection at Users' premises (home collection) facilitated through the Platform is performed by personnel appointed by the Diagnostic Service Provider. Curefleet does not employ or supervise sample collection personnel.
• Diagnostic reports are typically uploaded to the User's Platform Account by the Diagnostic Service Provider. Curefleet does not review, interpret, or validate any diagnostic report. The interpretation of diagnostic reports should be done in consultation with a qualified medical practitioner.
• Users acknowledge that report turnaround times displayed on the Platform are estimates provided by the Diagnostic Service Provider and may vary depending on test complexity, laboratory workload, and other factors.

Home Healthcare Services Terms

• The Platform facilitates the booking of home healthcare services, including nursing care, physiotherapy, elder care, post-operative care, wound dressing, IV infusion, and other allied health services, provided by independent home healthcare professionals and agencies ("Home Healthcare Service Providers") registered on the Platform.
• All Home Healthcare Service Providers are independent professionals or organisations. Curefleet does not employ any home healthcare professional and does not exercise any clinical supervision, direction, or control over the services provided by Home Healthcare Service Providers.
• Users granting Home Healthcare Service Providers access to their homes do so at their own risk and discretion. Curefleet does not conduct background checks beyond the initial onboarding verification and does not guarantee the personal conduct, safety record, or trustworthiness of any individual home healthcare professional. Users are advised to exercise appropriate caution when granting home access to any individual.
• Any injury, theft, property damage, or other adverse incident occurring in connection with the provision of home healthcare services by a Home Healthcare Service Provider is the responsibility of the Home Healthcare Service Provider and/or the relevant professional. Curefleet bears no liability for such incidents.
• Clinical procedures performed at the User's home carry inherent risks due to the absence of clinical-grade infrastructure and emergency response equipment. Users acknowledge and accept these inherent risks and agree that Curefleet shall not be liable for any adverse outcome resulting from clinical procedures conducted at the User's home.

Vaccination Services Terms

• The Platform facilitates the booking of vaccination services provided by licensed healthcare facilities, vaccination centres, and qualified healthcare professionals ("Vaccination Service Providers") registered on the Platform. Curefleet does not itself administer any vaccine and does not stock, store, or supply any vaccine.
• The vaccines administered through Vaccination Service Providers are procured, stored, and administered by the Service Provider. The quality, cold chain integrity, and authenticity of vaccines are the sole responsibility of the Vaccination Service Provider.
• Curefleet does not guarantee the availability of any specific vaccine through any Vaccination Service Provider. Vaccine availability is subject to national and state-level supply constraints, regulatory approvals, and Service Provider inventory.
• Users are advised to consult their physician before receiving any vaccine, particularly if they have a known allergy, autoimmune condition, or are immunocompromised. Curefleet does not provide vaccination counselling and is not responsible for any adverse reaction, side effect, or complication arising from any vaccine administered through a Vaccination Service Provider.
• Post-vaccination adverse events must be reported to the Vaccination Service Provider and, where required by law, to the Central Drugs Standard Control Organisation (CDSCO) or relevant state authority. Curefleet has no clinical responsibility for post-vaccination adverse event reporting.

Membership Plans

• Curefleet may offer various subscription-based Membership Plans ("Plans") to Users, providing access to specified benefits such as consultation discounts, priority booking, complimentary diagnostic tests, cashback, or other Platform credits, as detailed in the applicable Plan documentation available on the Platform.
• Membership Plans are offered for defined subscription periods (e.g., monthly, quarterly, annually) and, unless cancelled by the User in accordance with the cancellation terms, may be automatically renewed at the then-applicable subscription fee. Curefleet will endeavour to notify Users of renewal at least seven (7) days before the renewal date.
• Plan benefits are personal, non-transferable, and apply solely to the Account of the subscribing User. Benefits shall not be transferred, gifted, sold, or used on behalf of any other individual unless explicitly stated otherwise in the Plan terms.
• Curefleet reserves the right to modify, suspend, or discontinue any Membership Plan, alter Plan benefits, or adjust Plan pricing at any time, subject to providing reasonable notice to affected Users. In the event of material reduction in Plan benefits during a paid subscription period, affected Users may be entitled to a pro-rata refund of the unused subscription period, at Curefleet's discretion.
• Membership Plan benefits cannot be combined with other promotional offers, discounts, or credits unless explicitly stated in the applicable promotional terms. Benefits not utilised within the subscription period shall expire on the expiry of that period and shall not carry forward.
• Curefleet does not guarantee that all services, consultations, or diagnostic tests listed as Plan benefits will be available at all times or in all geographies. Plan benefits are subject to availability of Service Providers at any given time.

Founding Member Program

• Curefleet may offer a limited "Founding Member Program" ("Program") to early registrants or a selected group of Users during a defined enrollment period. The specific benefits, eligibility criteria, enrollment period, and terms of the Founding Member Program are set out in the Program-specific documentation available on the Platform and are incorporated herein by reference.
• Founding Member status, once granted, is personal to the User and is non-transferable. Founding Member benefits shall not be sold, assigned, or shared with any other person.
• Curefleet reserves the right, at its sole and absolute discretion, to modify, suspend, discontinue, revoke, replace, amend, or terminate any Founding Member Program, associated benefits, rewards, incentives, privileges, discounts, fee waivers, priority access rights, complimentary services, or eligibility requirements at any time, with or without prior notice and without incurring any liability to any User whose Founding Member status is affected.
• No Founding Member shall acquire any vested right, legitimate expectation, or contractual entitlement to the continuation of any benefit by reason of prior enrolment in the Program or prior receipt of benefits thereunder. Founding Member status does not create any legal, contractual, or equitable interest in Curefleet's business, revenues, equity, intellectual property, or future services. Founding Member status is a discretionary designation and shall not be construed as conferring any shareholder, investor, or stakeholder rights of any kind.
• Curefleet does not guarantee the commercial or operational continuity of any benefit associated with the Founding Member Program, including but not limited to discounted consultation rates, priority booking, or complimentary services. All such benefits are subject to ongoing commercial viability, regulatory compliance, and Service Provider availability.
• The monetary value of any Founding Member benefit shall not be convertible into cash, credits transferable outside the Platform, or any other form of monetary instrument. Unused benefits shall lapse upon termination or expiry of the Founding Member designation and shall not be subject to compensation.
• Abuse of the Founding Member Program, including but not limited to attempts to enrol multiple times, use of fake referrals to gain Program access, or misuse of Program benefits, shall result in immediate revocation of Founding Member status and may result in Account termination.

Referral Program

• Curefleet may operate a Referral Program whereby existing Users may invite new Users to register on the Platform and, upon fulfillment of specified qualifying conditions by the referred User, both the referring User and the referred User may receive referral credits, discounts, or other incentives, as specified in the Referral Program terms available on the Platform.
• Referral credits earned through the Referral Program are non-transferable, have no monetary or cash value, cannot be redeemed for cash or sold, and may only be applied toward Platform transactions as specified in the Referral Program terms. Referral credits shall expire as specified in the applicable Program terms.
• Curefleet reserves the right to modify, suspend, or terminate the Referral Program, and to alter referral credit values, qualifying conditions, or benefit structures at any time, with or without prior notice.
• The Referral Program is subject to abuse prevention measures. Curefleet may use technological and manual means to detect fraudulent referrals, including self-referrals, fake account creation, or mass referral spam. Any User found to have engaged in fraudulent referral activity shall have all referral credits forfeited, their Account terminated, and may be subject to legal action for fraud and unjust enrichment.
• Referral credits shall not be applied to reduce the fees of any Ambulance Service Provider, Pharmacy Service Provider, or other third-party service unless explicitly stated in the applicable Referral Program terms.

Payment Terms

19.1 Payment Methods

• The Platform accepts payment through various methods, including Unified Payments Interface (UPI), credit cards, debit cards, net banking, mobile wallets, Curefleet Wallet, and such other payment methods as may be introduced from time to time. The availability of any specific payment method may vary by User location, transaction amount, and other factors.
• By providing payment details through the Platform, you represent that you are authorised to use the relevant payment method and that all payment information provided is accurate, complete, and current. Curefleet uses PCI-DSS compliant payment gateways and does not store full card details on its own servers.
• All prices displayed on the Platform are in Indian Rupees (INR) and are inclusive of applicable GST unless expressly stated otherwise. Curefleet does not currently support multi-currency transactions.

19.2 Platform Facilitation Fee

• Curefleet may charge a platform facilitation fee in respect of transactions conducted through the Platform. Where applicable, such fee shall be disclosed to the User at the time of booking or transaction and shall form part of the total amount payable.
• The platform facilitation fee is non-refundable in all circumstances, unless the transaction is cancelled due to Curefleet's own error or platform failure, as determined by Curefleet in its sole discretion.

19.3 GST and Taxes

• All transactions on the Platform are subject to applicable Goods and Services Tax (GST) as per the GST laws of India. Curefleet's GSTIN is 07AANCC2536R1Z1. GST invoices for Curefleet's platform services shall be provided to Users through the Platform.
• Users who are GST-registered entities are responsible for ensuring that they provide their correct GSTN to Curefleet at the time of transaction to enable accurate tax credit reconciliation. Curefleet shall not be responsible for any loss of input tax credit arising from a User's failure to provide correct GSTN information.

19.4 Curefleet Wallet

• Curefleet may offer a prepaid digital Wallet facility subject to applicable regulations, including the Reserve Bank of India (RBI) guidelines on Prepaid Payment Instruments (PPIs). The Curefleet Wallet is subject to applicable loading limits, transaction limits, and KYC requirements as prescribed by the RBI and Applicable Law.
• Funds loaded into the Curefleet Wallet are non-transferable to third parties, non-interest-bearing, and may only be used for Platform transactions. In the event of Account termination, any balance in the Curefleet Wallet shall be refunded to the User's original payment method, subject to applicable regulations and deduction of any outstanding dues.

Refund Policy

20.1 Consultation Refunds

• Refunds for online consultations facilitated through the Platform shall be considered in the following circumstances: (a) the consultation did not take place due to non-availability of the Doctor after the User's booking was confirmed; (b) a material technical failure attributable to Curefleet's platform prevented the consultation from being conducted; (c) the Doctor cancelled the appointment without advance notice.
• No refund shall be issued for a consultation where: (a) the User failed to attend the appointment (no-show); (b) the User was late beyond the permitted grace period and the appointment slot was forfeited; (c) the User was dissatisfied with the medical opinion or advice provided by the Doctor; (d) the User's internet connection, device, or technical setup was inadequate for the consultation.
• For PPM consultations, refunds shall be considered solely for billing duration discrepancies attributable to Curefleet's billing system error, and not for User dissatisfaction with consultation quality or outcome.

20.2 Diagnostic and Pharmacy Refunds

• Refund eligibility for diagnostic bookings and pharmaceutical orders is determined by the refund policy of the respective Service Provider. Curefleet shall endeavour to facilitate communication of applicable refund terms to Users before booking confirmation.
• Curefleet may, at its discretion, facilitate refunds on behalf of Service Providers in cases of clear Service Provider failure (e.g., sample not collected, test not processed, product not delivered), subject to confirmation from the Service Provider. Curefleet is not obligated to provide refunds from its own funds in respect of Service Provider failures.

20.3 Absolute No-Refund Circumstances

Notwithstanding any other provision of these Terms, no refund shall be issued, and Curefleet shall bear no obligation to refund any amount paid, in the following circumstances:

• No refund after consultation commences. Once a consultation session (whether video, audio, chat, or Pay-Per-Minute) has been initiated and the Doctor has accepted the session, the consultation fee or per-minute charges incurred for the duration of that session are non-refundable under any circumstances.
• No refund for dissatisfaction with medical advice. Where a User is dissatisfied with the medical opinion, advice, guidance, or recommendation provided by a Doctor during a consultation, such dissatisfaction shall not constitute grounds for a refund. The clinical judgment of a Doctor is an independent professional matter outside Curefleet's control.
• No refund for disagreement with diagnosis. Where a User disagrees with, disputes, or seeks a second opinion regarding a diagnosis provided by a Doctor through the Platform, such disagreement shall not entitle the User to a refund of consultation fees.
• No refund for disagreement with prescriptions. Where a User is dissatisfied with, unwilling to follow, or disagrees with any prescription issued by a Doctor through the Platform, no refund of consultation fees shall be issued on this basis.
• No refund for treatment outcomes. No refund shall be issued on account of unsatisfactory, unexpected, or adverse treatment outcomes arising from any Healthcare Services arranged through the Platform.
• No refund due to provider recommendations. Where a Doctor recommends that a User seek in-person care, undergo further diagnostic tests, or pursue a course of action that differs from the User's expectations, no refund of the consultation fee shall be payable on this basis.
• No refund where services were substantially delivered. Where Curefleet or a Service Provider has substantially delivered the services contracted for, no refund shall be issued regardless of the User's subjective satisfaction.
• No refund for User-side failures. No refund shall be issued where the inability to conduct or complete a service was attributable to the User's internet connectivity failure, device malfunction, failure to be present at the scheduled time, failure to upload required documents, or any other User-side factor.
• Refunds shall only be issued where expressly required by applicable Indian law, or where Curefleet, in its sole and absolute discretion, determines that a refund is warranted based on a review of the specific circumstances of the relevant transaction.

20.4 Fraud and Abuse Review

• Curefleet reserves the right to conduct a fraud and abuse review of any refund request before processing. Where a refund request is determined, in Curefleet's sole judgment, to be fraudulent, abusive, or part of a pattern of misuse of the refund process, Curefleet may reject the refund request, suspend the relevant Account, and report the conduct to relevant law enforcement agencies.
• Users who are found to have submitted multiple refund requests for similar circumstances, to have made false representations in support of refund requests, or to have engaged in a pattern of booking and cancelling services to exploit refund policies shall be permanently barred from the Platform and shall be liable for repayment of any refunds previously granted on the basis of misrepresentation.

20.5 Refund Processing

• Where a refund is approved, the refund shall be processed to the original payment source within seven (7) to fifteen (15) business days, subject to the processing timelines of the respective payment gateway or bank. Curefleet shall not be liable for delays in refund credit attributable to payment gateway or banking processing times.
• Refund requests must be submitted through the Platform's support channels within seven (7) days of the relevant transaction date. Requests submitted after this period shall not be entertained except in exceptional circumstances at Curefleet's sole discretion.
• Approved refunds may, at Curefleet's discretion, be credited to the User's Curefleet Wallet rather than to the original payment source, in which case the User shall be notified of such credit at the time of refund processing.

Cancellation Policy

• Users may cancel confirmed appointments through the Platform subject to the following cancellation terms. The applicable cancellation fee, if any, depends on the time elapsed between cancellation and the scheduled appointment time.
• Cancellations made more than twenty-four (24) hours before the scheduled appointment time: Full refund of the consultation fee, subject to deduction of any non-refundable platform facilitation fee.
• Cancellations made between four (4) and twenty-four (24) hours before the scheduled appointment time: Fifty percent (50%) of the consultation fee may be charged as a cancellation fee. The balance shall be refunded to the User's original payment method or credited to the Curefleet Wallet, at Curefleet's discretion.
• Cancellations made less than four (4) hours before the scheduled appointment time or no-shows: No refund shall be issued. The full consultation fee shall be forfeited. Curefleet may, in exceptional and verifiable circumstances (such as a documented medical emergency), waive the cancellation fee at its sole discretion.
• Service Providers also reserve the right to cancel appointments due to professional obligations, emergencies, or technical reasons. In the event of cancellation by a Service Provider, the full consultation fee (including platform facilitation fee) shall be refunded to the User within seven (7) to fifteen (15) business days.
• Cancellation terms for specific services such as ambulance dispatch, home healthcare, and diagnostic sample collection may vary and shall be as specified in the Service Provider-specific terms applicable to the relevant booking.
• Curefleet reserves the right to modify the Cancellation Policy at any time. The policy in effect at the time of booking shall govern cancellation and refund rights for that booking.

Chargeback Policy & Fraud Prevention

22.1 Chargeback Policy

• If you dispute a transaction processed through the Platform and initiate a chargeback with your card issuer or payment provider without first raising the dispute with Curefleet's customer support and affording Curefleet a reasonable opportunity to resolve the issue, Curefleet reserves the right to: (a) suspend or terminate your Account; (b) withhold any credits or wallet balance pending resolution of the chargeback dispute; and (c) contest the chargeback and provide transaction evidence to the payment provider or card network.
• Fraudulent chargebacks — i.e., chargebacks initiated for legitimate transactions where the service was delivered or access was granted — constitute fraud. Curefleet reserves all legal rights to recover amounts lost to fraudulent chargebacks, including the cost of chargeback processing fees charged by payment networks, and to pursue civil and criminal remedies against Users who initiate fraudulent chargebacks.
• Users are encouraged to contact Curefleet's customer support at Care@curefleet.com before initiating any chargeback, as most disputes can be resolved expeditiously through the Platform's internal resolution process.

22.2 Fraud Prevention

• Curefleet employs fraud detection systems, including machine learning-based transaction monitoring, device fingerprinting, IP analysis, and behavioural analytics, to detect and prevent fraudulent transactions on the Platform. Users consent to the use of such systems in connection with their use of the Platform.
• Curefleet reserves the right to place a hold on suspicious transactions, suspend Account access, or require additional identity verification for transactions flagged by its fraud detection systems. Curefleet shall not be liable for any inconvenience arising from such actions taken in good faith.
• Any attempt to use stolen payment credentials, compromised accounts, or fraudulent payment methods on the Platform constitutes a criminal offence under the Bharatiya Nyaya Sanhita, 2023 (or its predecessor the Indian Penal Code, 1860, as applicable), the Information Technology Act, 2000, and other Applicable Laws. Curefleet will report all such incidents to the relevant law enforcement agencies.

User-Generated Content

• The Platform may permit Users to submit reviews, ratings, comments, feedback, health information, photographs, and other content ("User Content"). By submitting User Content to the Platform, you grant Curefleet a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, sublicensable, and transferable licence to use, reproduce, modify, adapt, publish, translate, distribute, publicly display, and create derivative works from such User Content, in any media format, for the purposes of operating, promoting, and improving the Platform.
• You represent and warrant that: (a) you own or control all rights in and to the User Content you submit; (b) your User Content does not violate the privacy rights, publicity rights, intellectual property rights, contractual rights, or any other rights of any third party; (c) your User Content is accurate, genuine, and reflects your honest experience; and (d) your User Content does not violate any Applicable Law or any provision of these Terms.
• Curefleet does not endorse any User Content and expressly disclaims all liability in connection with User Content. Curefleet reserves the right, but does not assume the obligation, to monitor, review, moderate, edit, or remove any User Content that, in Curefleet's sole judgment, violates these Terms, is offensive, misleading, defamatory, or otherwise objectionable, or that Curefleet is required to remove by Applicable Law or regulatory directive.
• You acknowledge that reviews and ratings of Service Providers posted by Users on the Platform are expressions of opinion and personal experience and do not constitute endorsement, recommendation, or medical advice by Curefleet.
• Fake, incentivised, or maliciously motivated reviews are strictly prohibited. Service Providers who are found to have solicited or offered incentives for positive reviews, or who have posted fake negative reviews about competitors, shall be subject to removal from the Platform and potential legal action.

Intellectual Property Rights

24.1 Curefleet's Intellectual Property

• The Platform and all of its original content, features, functionality, design elements, software, algorithms, database, text, graphics, icons, logos, service marks, trademarks, trade dress, and technology (collectively, "Curefleet IP") are and shall remain the exclusive property of Curefleet Technologies Private Limited and its licensors. All rights not expressly granted in these Terms are reserved by Curefleet.
• The "Curefleet" name, the "CF" logo, and all associated trade names, trademarks, and service marks are proprietary marks of Curefleet Technologies Private Limited. You are not permitted to use any Curefleet marks in connection with any product or service without Curefleet's prior written consent.
• Subject to your compliance with these Terms, Curefleet grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial purposes. This licence does not include any right to reproduce, distribute, or publicly perform or display any Curefleet IP; modify, create derivative works from, or reverse-engineer any Curefleet IP; or use any data mining, robots, or similar data gathering or extraction methods on the Platform.

24.2 Copyright Infringement Notice

• If you believe that your copyrighted work has been reproduced or distributed on the Platform in a manner constituting copyright infringement, you may submit a notice of claimed infringement to Curefleet at Care@curefleet.com in accordance with the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Curefleet will endeavour to respond to such notices within the time periods specified under Applicable Law.

Platform Availability & Technical Failures

• Curefleet endeavours to maintain the Platform's availability on a continuous basis but does not guarantee that the Platform will be available at all times, error-free, or free from viruses or other harmful components. The Platform may be unavailable due to scheduled maintenance, technical outages, security incidents, upgrades, or events outside Curefleet's control.
• Curefleet shall not be liable for any loss, damage, or inconvenience resulting from temporary or permanent unavailability of the Platform, slow loading times, poor performance, technical errors, bugs, glitches, data corruption or loss, incompatibility with any User's device or internet browser, or interruptions to internet connectivity or telecommunications services affecting Platform access.
• Curefleet makes no representation or warranty that the Platform is free from viruses, malware, or other harmful code. Users are solely responsible for implementing appropriate security measures on their devices.
• Curefleet reserves the right to modify, suspend, or discontinue any feature or functionality of the Platform at any time, with or without notice, and without liability to any User.
• Third-party APIs, payment gateways, and communication services integrated within the Platform are subject to their own availability and maintenance schedules. Curefleet shall not be liable for failures or outages in third-party services that affect Platform performance.

Third-Party Services & Links

• The Platform integrates with and displays content from third-party services, including payment gateways, mapping services, video conferencing platforms, pharmacy systems, laboratory information management systems, and other healthcare IT solutions. The use of such third-party services is subject to the respective terms of service and privacy policies of those third parties.
• Curefleet does not endorse, approve, or control any third-party service integrated with or linked from the Platform and is not responsible for the content, availability, accuracy, privacy practices, or reliability of any third-party service.
• Any links to external websites on the Platform are provided for informational purposes only. Curefleet does not maintain, control, or endorse external websites and is not responsible for the content or practices of any external website.
• Curefleet may earn referral fees or revenue-sharing arrangements from third-party service providers in connection with User transactions facilitated through the Platform. Such commercial relationships do not affect Curefleet's obligation to present third-party options fairly and objectively to Users.

Data Processing & Privacy

• Curefleet processes Personal Data and health information in accordance with its Privacy Policy, available at www.curefleet.com/privacy-policy and incorporated herein by reference. By using the Platform, you consent to the collection, storage, processing, and use of your Personal Data and health information as described in the Privacy Policy.
• Curefleet processes health data as Sensitive Personal Data under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and as health data under the Digital Personal Data Protection Act, 2023, as applicable. Curefleet implements industry-standard technical and organisational security measures to protect such data.
• By using telemedicine or diagnostic services through the Platform, you consent to the transmission of your health information to the relevant Service Provider for the purpose of providing the Healthcare Services you have requested. Such transmission is conducted over secure, encrypted channels.
• Your medical records, consultation notes, prescriptions, and diagnostic reports stored on the Platform remain your personal health information. You may access and download your health records through your Platform Account. Curefleet shall retain health data for such periods as are required by Applicable Law or as specified in the Privacy Policy.
• Curefleet may share anonymised and aggregated health data for research, public health analysis, and platform improvement purposes, provided that such sharing does not enable the identification of individual Users.
• You have the right to withdraw consent for data processing at any time, subject to the consequences described in the Privacy Policy, which may include the inability to use certain Platform features or services. Withdrawal of consent does not affect the lawfulness of processing undertaken prior to withdrawal.

Account Suspension & Restriction

• Curefleet reserves the right to suspend, restrict, or limit access to your Account or specific Platform features at any time, with or without prior notice, for reasons including (but not limited to): actual or suspected breach of any provision of these Terms; failure to complete required KYC verification within specified timelines; suspected fraudulent, abusive, or deceptive activity; outstanding payment dues or disputed chargebacks; complaint of misconduct received from a Service Provider; direction from a government authority, regulator, or law enforcement agency; detection of Account compromise or security breach; violation of Applicable Law in connection with use of the Platform; or conduct detrimental to the interests of other Users, Service Providers, or Curefleet.
• During a period of Account suspension, the User shall not be permitted to create a new Account or use the Platform through any other account or means.
• Curefleet shall notify suspended Users of the reason for suspension, where permissible and practicable, and shall provide a mechanism for Users to appeal the suspension decision through Curefleet's grievance redressal process.
• Curefleet shall not be liable for any loss of service, data, credits, or business opportunity resulting from the suspension or restriction of an Account, whether or not the suspension is subsequently overturned.

Termination

29.1 Termination by Curefleet

• Curefleet may terminate your Account and your access to the Platform immediately, without prior notice or liability, upon a determination that you have committed a material breach of these Terms, including but not limited to fraud, misrepresentation, providing false KYC documents, unauthorised access attempts, or conduct that poses a risk to other Users, Service Providers, or Curefleet.
• Upon termination, your right to use the Platform shall immediately cease. Curefleet may retain certain data following termination as required by Applicable Law or for legitimate business purposes, including fraud prevention, legal proceedings, and regulatory compliance.

29.2 Termination by User

• You may terminate your Account at any time by submitting an Account deletion request through the Platform's Account settings or by contacting Curefleet's customer support at Care@curefleet.com. Account deletion may be subject to resolution of any outstanding dues, active bookings, or pending disputes.
• Upon Account deletion, your personal Account data will be deleted or anonymised in accordance with the Privacy Policy and Applicable Law. Certain data may be retained for legal, tax, or regulatory purposes for the periods specified under Applicable Law.

29.3 Effect of Termination

• Termination of your Account shall not relieve you of any obligations or liabilities that arose prior to termination, including any outstanding payment obligations. All provisions of these Terms that by their nature should survive termination — including but not limited to Sections on Limitation of Liability, Indemnification, Dispute Resolution, and Arbitration — shall survive termination.

Limitation of Liability

30.1 General Limitation

• TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CUREFLEET TECHNOLOGIES PRIVATE LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE PLATFORM OR ANY CONTENT, SERVICES, OR INFORMATION OBTAINED THROUGH THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF CUREFLEET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CUREFLEET'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS, LOSSES, DAMAGES, OR CAUSES OF ACTION ARISING OUT OF OR RELATING TO THE PLATFORM, THESE TERMS, OR YOUR USE OF ANY SERVICE FACILITATED THROUGH THE PLATFORM, IN ANY TWELVE (12) MONTH PERIOD, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO CUREFLEET (EXCLUDING AMOUNTS PAID DIRECTLY TO SERVICE PROVIDERS) AS CUREFLEET'S OWN PLATFORM FEES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE THOUSAND INDIAN RUPEES (₹1,000), WHICHEVER IS GREATER. THIS CAP APPLIES CUMULATIVELY TO ALL CLAIMS ACROSS ALL CAUSES OF ACTION AND SHALL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE CLAIM OR INCIDENT.

30.2 Specific Healthcare Limitations

Without prejudice to the generality of Clause 30.1, and to the maximum extent permitted by Applicable Law, Curefleet shall not be liable under any theory of liability for:

• Medical outcomes: Any adverse medical outcome, complication, deterioration of health, or death resulting from any Healthcare Service, treatment, medication, or procedure provided by any Service Provider through the Platform.
• Misdiagnosis: Any misdiagnosis, delayed diagnosis, or failure to diagnose any medical condition by any Doctor or healthcare professional providing services through the Platform.
• Delayed treatment: Any injury, worsening of condition, or death resulting from delayed access to medical treatment, including delays attributable to technical failures, unavailability of doctors on the Platform, or other factors affecting Platform performance.
• Ambulance delays: Any injury, deterioration in health, or death resulting from delays in the dispatch, transit, or arrival of any ambulance booked through the Platform.
• Provider negligence: Any act, omission, error, or negligence of any Service Provider, including but not limited to medical negligence, professional misconduct, breach of duty of care, or violation of applicable professional standards.
• Third-party conduct: Any loss, injury, or damage resulting from the acts or omissions of any third party, including Service Providers, payment gateway providers, telecommunications providers, or other third parties connected with the Platform.
• Service interruptions: Any loss or damage resulting from temporary or prolonged unavailability of the Platform, scheduled maintenance downtime, or unplanned technical outages.
• Payment failures: Any loss arising from failed payment transactions, payment gateway errors, double charges that are subsequently reversed, or unauthorised transactions on the User's payment instruments.
• Data loss: Any loss, corruption, or unauthorised disclosure of Personal Data, health records, prescriptions, or other data stored on the Platform, to the extent attributable to security events or system failures beyond Curefleet's reasonable control.
• Technology outages: Any inconvenience, loss, or harm resulting from technology outages, server failures, software bugs, or other technical malfunctions affecting the Platform.
• Appointment cancellations: Any loss or inconvenience resulting from the cancellation or rescheduling of appointments by Service Providers, including any consequential medical harm arising from failure to access timely healthcare.
• Provider misconduct: Any loss, harm, injury, or damage resulting from the unprofessional conduct, criminal behaviour, fraud, or misconduct of any Service Provider, including incidents occurring at the User's home during home healthcare service delivery.
• Diagnostic inaccuracies: Any harm resulting from inaccurate diagnostic reports, test results, or imaging reports issued by Diagnostic Service Providers.
• Pharmaceutical quality: Any adverse reaction, injury, or harm resulting from the quality, authenticity, or dispensing of pharmaceutical products by Pharmacy Service Providers.

30.3 Mandatory Legal Liability

• Nothing in these Terms shall limit or exclude Curefleet's liability to the extent that such limitation or exclusion is prohibited by Applicable Law, including but not limited to: (a) liability for death or personal injury caused by Curefleet's own gross negligence or wilful misconduct; (b) liability for fraudulent misrepresentation by Curefleet; (c) liability under the Consumer Protection Act, 2019, to the extent it cannot be contractually excluded; or (d) any other statutory liability that cannot be excluded under Indian law.

Disclaimer of Warranties

• THE PLATFORM AND ALL CONTENT, SERVICES, AND INFORMATION AVAILABLE THROUGH THE PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CUREFLEET EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or title; any warranty that the Platform will meet your requirements or expectations; any warranty that the Platform will be available, uninterrupted, timely, secure, or error-free; any warranty regarding the accuracy, completeness, reliability, or currency of any information or content on the Platform; any warranty regarding the quality, safety, appropriateness, or fitness of any Healthcare Service provided by any Service Provider; and any warranty that the Platform is free from viruses, malware, or other harmful components.
• No advice or information, whether oral or written, obtained by you from Curefleet or through or from the Platform shall create any warranty not expressly stated in these Terms.
• Curefleet does not warrant or represent that the Platform will function correctly on any particular device, browser, or operating system. Users are solely responsible for ensuring their devices and technical environments are compatible with the Platform.

Indemnification

32.1 User Indemnity

• You agree to defend, indemnify, and hold harmless Curefleet Technologies Private Limited, its directors, shareholders, officers, employees, agents, licensors, and affiliates (collectively, the "Curefleet Parties") from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, expenses (including but not limited to reasonable legal fees, court costs, and expert witness fees), and settlement amounts arising out of or in connection with: your use of, or inability to use, the Platform; your breach of any provision of these Terms or any representation, warranty, or covenant made by you herein; your violation of any Applicable Law, rule, or regulation in connection with your use of the Platform; your violation of any third-party rights; any Content you submit, post, or transmit through the Platform; any transaction you enter into with a Service Provider through the Platform; any misrepresentation or false information provided by you in connection with your Account registration, KYC process, or use of Healthcare Services; and any fraud, abuse, or wilful misconduct by you in connection with your use of the Platform.
• Curefleet reserves the right, at its own expense, to assume the exclusive defence and control of any matter for which you are required to indemnify the Curefleet Parties. In such case, you agree to cooperate fully with Curefleet's defence of such claim. You shall not settle any claim for which indemnification is sought from Curefleet without Curefleet's prior written consent.

32.2 Indemnification for Service Provider Actions

• You acknowledge that any claim or legal action arising from the conduct of a Service Provider (including medical negligence, misdiagnosis, delayed treatment, ambulance failure, or pharmacy error) shall be directed solely against the relevant Service Provider and not against Curefleet. You agree to indemnify and hold Curefleet harmless from any claim in which Curefleet is joined as a party solely by virtue of its role as a technology platform facilitating the connection between you and the Service Provider.

Force Majeure

• Curefleet shall not be in default or breach of any obligation under these Terms, and shall not be liable to any User for any delay, failure, or interruption in performance, to the extent such delay, failure, or interruption is caused by a Force Majeure Event, including but not limited to acts of God including earthquake, flood, storm, lightning, tsunami, or volcanic eruption; epidemic, pandemic, or public health emergency declared by the Government of India or any state government; war, armed conflict, invasion, terrorism, civil unrest, riots, or insurrection; government action, legislative change, regulatory direction, court order, or embargo imposing restrictions on Curefleet's operations; nationwide or regional internet outages, telecommunications network failures, or power grid failures; cyber-attacks, distributed denial-of-service attacks, hacking, or other malicious actions targeting Curefleet's technical infrastructure; failure of third-party services, cloud infrastructure providers, payment gateways, or communication platforms; or any other event rendering Curefleet's performance impossible, illegal, or unreasonably impracticable.
• In the event of a Force Majeure Event, Curefleet's obligations under these Terms shall be suspended for the duration of the Force Majeure Event. Curefleet shall endeavour to notify Users of any significant Force Majeure Event through available communication channels and shall use commercially reasonable efforts to restore Platform services as expeditiously as possible.
• If a Force Majeure Event continues for a period in excess of thirty (30) consecutive days, Curefleet may, at its option, terminate any affected service without liability.

Governing Law & Jurisdiction

• These Terms and any Dispute arising out of or in connection with these Terms or the use of the Platform shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
• Subject to the arbitration provisions set out in Section 35, the courts of competent jurisdiction located in New Delhi, India shall have exclusive jurisdiction to adjudicate any Dispute arising out of or in connection with these Terms or the Platform, and you irrevocably submit to the exclusive jurisdiction of such courts.
• You waive any objection to the laying of venue of any proceedings in the courts of New Delhi, and waive any objection that such courts are an inconvenient forum.
• Nothing in this Section shall preclude Curefleet from seeking urgent interim or injunctive relief from any court of competent jurisdiction where necessary to protect its rights, assets, or confidential information pending the conclusion of arbitration proceedings.

Arbitration

35.1 Mandatory Arbitration

• Any Dispute arising out of or in connection with these Terms, including any Dispute regarding the existence, validity, or termination of these Terms, or any non-contractual obligation arising out of or in connection with these Terms, that cannot be resolved through Curefleet's internal grievance redressal process within forty-five (45) days, shall be finally settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.
• The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. If the parties are unable to agree on the appointment of a sole arbitrator within thirty (30) days of a written request for arbitration, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996.
• The seat and venue of arbitration shall be New Delhi, India. All arbitration proceedings shall be conducted in the English language.
• The arbitral award shall be final and binding on the parties and shall be enforceable in any court of competent jurisdiction. The arbitrator shall have the authority to grant any remedy or relief that would be available to the parties in court proceedings, subject to the limitations of liability set out in these Terms.

35.2 Grievance Redressal Pre-condition

• Prior to initiating arbitration, the disputing party shall raise the Dispute with Curefleet's designated Grievance Officer by submitting a detailed written complaint to Care@curefleet.com. Curefleet will acknowledge the complaint within forty-eight (48) hours and endeavour to resolve the Dispute within forty-five (45) days of acknowledgement. Arbitration shall only be initiated if the Dispute remains unresolved after this period.
• The Grievance Officer may be contacted at: Curefleet Technologies Private Limited, AI-1 Rama Park, Najafgarh Road, Uttam Nagar, West Delhi, New Delhi, Delhi 110059, India. Email: Care@curefleet.com.

35.3 Consumer Forum Rights Preserved

• Nothing in this Section shall be construed to prevent any User who qualifies as a "consumer" under the Consumer Protection Act, 2019, from approaching the applicable Consumer Disputes Redressal Commission. The arbitration clause is not intended to, and shall not be interpreted to, curtail or override a consumer's statutory rights under Indian consumer protection law.

35.4 Costs of Arbitration

• Each party shall bear its own costs of arbitration, including legal fees and expenses, unless the arbitral award expressly provides otherwise. The arbitrator's fees and administrative costs of arbitration shall be shared equally between the parties, subject to any award of costs made by the arbitrator.

Class Action Waiver

• To the maximum extent permitted by Applicable Law in India, you agree to waive any right to bring or participate in any class action, collective action, or representative proceeding against Curefleet. All Disputes between you and Curefleet shall be resolved on an individual basis through arbitration or individual court proceedings, and not as part of any class, collective, or representative action.
• If any court or arbitrator determines that the class action waiver in this Section is unenforceable or void with respect to any particular claim or set of claims, then the class action waiver shall be severable from these Terms with respect to that claim or set of claims, and such claims shall proceed as a class action, subject to any applicable provisions of Applicable Law.
• Nothing in this Section shall limit the statutory right of any User who is a "consumer" under the Consumer Protection Act, 2019, to seek collective relief through the applicable Consumer Disputes Redressal Commission, to the extent such right is available and cannot be waived under Indian law.

Electronic Communications

• By creating an Account and using the Platform, you consent to receive electronic communications from Curefleet, including but not limited to: transactional notifications regarding your bookings, payments, and Account activity; service updates and Platform feature announcements; appointment reminders and health-related alerts; marketing and promotional communications, subject to applicable opt-in and opt-out rights; and legal notices, including updates to these Terms and the Privacy Policy.
• Electronic communications sent to the mobile number and email address registered on your Account shall be deemed received by you at the time of transmission, regardless of whether you actually read or access such communications.
• Legal notices from Curefleet to Users shall be sent to the email address registered on your Account or, for notices to Curefleet, to Care@curefleet.com. Notices shall be deemed effective upon the date they are sent, provided no delivery failure notification is received.
• You may opt out of marketing and promotional communications at any time by clicking the "Unsubscribe" link in any promotional email or by updating your communication preferences in your Account settings. Opting out of marketing communications shall not affect your receipt of transactional or legal notices.
• In accordance with the Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCP), all commercial communications from Curefleet shall be sent through DLT-registered messaging channels.

Compliance with Indian Laws

The Platform operates in compliance with applicable Indian laws and regulations. Without limiting the foregoing, Curefleet acknowledges the applicability of and endeavours to comply with the following legislation:

• Information Technology Act, 2000 and the rules framed thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Curefleet operates as an intermediary and implements the policies required of intermediaries under applicable rules, including a grievance redressal mechanism.
• Digital Personal Data Protection Act, 2023 (as and when in force and applicable). Curefleet processes Personal Data and Sensitive Personal Data in accordance with the requirements of this Act and the IT (SPDI) Rules, 2011, as amended.
• Consumer Protection Act, 2019 and applicable e-commerce regulations. Curefleet acknowledges its obligations to consumers under this Act, including maintenance of a grievance redressal mechanism.
• Telemedicine Practice Guidelines, 2020 issued by the Board of Governors in Supersession of MCI. Curefleet ensures that telemedicine consultations facilitated through the Platform are conducted in accordance with applicable guidelines.
• Drugs and Cosmetics Act, 1940 and the Drugs and Cosmetics Rules, 1945. Curefleet requires Pharmacy Service Providers to comply with all applicable provisions including prescription requirements for Schedule H, H1, and X drugs.
• Indian Medical Council Act, 1956 / National Medical Commission Act, 2020. Doctors listed on the Platform are required to be registered with the NMC or applicable State Medical Council.
• Pre-Conception and Pre-Natal Diagnostic Techniques (PCPNDT) Act, 1994. The Platform strictly prohibits any facilitation of sex-determination diagnostic services.
• Prevention of Money Laundering Act, 2002. Curefleet implements AML compliance measures including transaction monitoring and reporting as required by applicable law.
• Indian Contract Act, 1872. These Terms constitute a valid contract enforceable under the Indian Contract Act.
• Competition Act, 2002. Curefleet does not engage in anti-competitive practices and complies with applicable competition law provisions.

Survival, Severability & Assignment

39.1 Survival

• The following Sections of these Terms shall survive the termination or expiry of these Terms and shall remain in full force and effect: Definitions (Section 2); Healthcare Disclaimer (Section 6); User-Generated Content (Section 23); Intellectual Property Rights (Section 24); Limitation of Liability (Section 30); Disclaimer of Warranties (Section 31); Indemnification (Section 32); Governing Law and Jurisdiction (Section 34); Arbitration (Section 35); Class Action Waiver (Section 36); and all other provisions that by their nature are intended to survive termination.

39.2 Severability

• If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, unlawful, void, or unenforceable, such provision shall be deemed severed from these Terms to the minimum extent necessary and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

39.3 Assignment

• You may not assign, transfer, sublicense, or delegate any of your rights or obligations under these Terms to any third party without Curefleet's prior written consent. Any purported assignment without such consent shall be void.
• Curefleet may freely assign, transfer, or novate its rights and obligations under these Terms to any affiliate, successor entity, or acquirer in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of Curefleet's assets, without your prior consent.

39.4 Waiver

• No waiver by Curefleet of any provision of these Terms shall be effective unless explicitly stated in writing and signed by an authorised representative of Curefleet. No failure or delay by Curefleet in exercising any right, remedy, power, or privilege under these Terms shall operate as a waiver thereof.

Entire Agreement, Amendments & Contact

40.1 Entire Agreement

• These Terms, together with the Privacy Policy, Cookie Policy, and any supplementary terms, guidelines, or policies incorporated herein by reference, constitute the entire agreement between you and Curefleet with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, communications, and understandings, whether written or oral, between you and Curefleet regarding the same subject matter.

40.2 Amendments

• Curefleet reserves the right to amend or modify these Terms at any time, subject to providing reasonable notice to Users. Where amendments materially affect User rights or obligations, Curefleet will endeavour to provide at least thirty (30) days' prior notice through in-app notifications, email communication, or prominent display on the Platform. Your continued use of the Platform after such notice period constitutes your acceptance of the amended Terms.

40.3 Language

• These Terms are executed in the English language, which shall be the governing language for all purposes. Any translation into any other language is provided for convenience only. In case of any conflict between the English version and a translated version, the English version shall prevail.

40.4 Contact Information

Corporate Information

41.1 Registered Office (Sole Official Address for Legal Notices)

• The sole registered office of Curefleet Technologies Private Limited, as filed with and maintained in the records of the Registrar of Companies, RoC-Delhi II, under the Companies Act, 2013, is: AI-1 Rama Park, Najafgarh Road, Uttam Nagar, West Delhi, New Delhi, Delhi 110059, India. This is the only address recognised for statutory, regulatory, and legal notice purposes. All statutory notices, legal process, regulatory correspondence, and formal legal communications intended for Curefleet must be addressed and delivered to this Registered Office. Service of process at the Registered Office shall be deemed valid and effective service upon Curefleet for all legal purposes.
• Curefleet's operational activities may be conducted from various locations from time to time. The existence of any operational or administrative location does not create an additional registered office or alter the exclusive legal address for service of notices. Users and third parties must not rely on any address other than the Registered Office stated in this Clause for purposes of legal notice.
• The Registered Office address is the address maintained in the official records of the Ministry of Corporate Affairs (MCA), Government of India. Users may verify the current registered office address through the MCA portal at www.mca.gov.in using CIN U52219DL2025PTC457848.

41.2 Company Identification Details

• Company Name: Curefleet Technologies Private Limited
• Corporate Identification Number (CIN): U52219DL2025PTC457848
• GSTIN: 07AANCC2536R1Z1
• Date of Incorporation: 8th November 2025
• Registrar of Companies: RoC-Delhi II
• Company Category: Private Company Limited by Shares (Non-Government)
• Directors (as per current MCA records; subject to change): Nikhil Gupta and Kavita Gupta
• Primary Contact Email: Care@curefleet.com

41.3 Grievance Officer

• In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, Curefleet has designated a Grievance Officer to receive and resolve complaints from Users. The Grievance Officer may be contacted at:

• Email: Care@curefleet.com (subject line: "Grievance — [Nature of Complaint]")
• Postal Address: Grievance Officer, Curefleet Technologies Private Limited, AI-1 Rama Park, Najafgarh Road, Uttam Nagar, West Delhi, New Delhi, Delhi 110059, India

• Curefleet shall acknowledge complaints addressed to the Grievance Officer within forty-eight (48) hours of receipt and endeavour to resolve the complaint within thirty (30) days of acknowledgement, in accordance with applicable regulatory timelines.

Healthcare Emergency Disclaimer

42.1 Life-Threatening Conditions — Immediate Emergency Services Required

If you are experiencing a medical emergency, do not rely solely on the Platform. Immediately contact local emergency services, emergency responders, or proceed to the nearest appropriate medical facility. You must NOT rely solely on the Curefleet Platform if you or any person is experiencing any of the following conditions or symptoms, which require immediate emergency medical attention from trained emergency services:

• Chest pain or pressure: Any chest pain, tightness, pressure, squeezing, or discomfort, particularly if radiating to the arm, jaw, neck, or back, which may indicate a heart attack or acute coronary syndrome requiring immediate emergency cardiac care.
• Heart attack symptoms: Crushing chest pain, sudden shortness of breath, profuse sweating, nausea, vomiting, lightheadedness, or loss of consciousness, which may indicate acute myocardial infarction or other life-threatening cardiac events.
• Stroke symptoms: Sudden numbness or weakness of the face, arm, or leg (especially on one side of the body); sudden confusion or trouble speaking; sudden vision problems; sudden severe headache with no known cause; or sudden loss of balance or coordination, which may indicate an acute stroke or transient ischaemic attack requiring immediate hospital intervention.
• Severe or uncontrolled bleeding: Any wound causing severe, rapid, or uncontrollable loss of blood, including injuries from accidents, trauma, or surgical complications, which require emergency haemostatic intervention.
• Loss of consciousness or altered mental status: Any sudden or unexplained loss of consciousness, fainting, unresponsiveness, or severe confusion requiring immediate clinical assessment.
• Difficulty breathing or respiratory distress: Severe shortness of breath, inability to breathe, choking, wheezing, or respiratory failure, which may indicate anaphylaxis, asthma attack, pulmonary embolism, or other respiratory emergencies.
• Seizures: Any seizure, convulsion, or epileptic episode, particularly a prolonged seizure or a seizure in a person with no prior seizure history, requiring emergency neurological assessment.
• Major trauma: Significant physical trauma resulting from accidents, falls, assaults, road traffic accidents, or other causes, including suspected fractures, spinal injuries, head injuries, or internal organ damage.
• Poisoning or suspected overdose: Ingestion of, exposure to, or suspected overdose of any toxic substance, medication, household chemical, or poison, whether accidental or intentional, requiring immediate toxicological emergency care.
• Severe allergic reaction (anaphylaxis): Severe allergic reaction with symptoms including throat swelling, difficulty swallowing, difficulty breathing, rapid or weak pulse, dizziness, or loss of consciousness, requiring immediate epinephrine administration and emergency care.
• Any other life-threatening condition: Any condition or symptom that you or a reasonable person would consider potentially life-threatening requires immediate contact with national emergency services (112) and must not be managed solely through the Platform.

42.2 Platform Limitations in Emergencies

• Delays in internet access, provider availability, technology failures, ambulance availability, or user actions may all significantly impact response times when using the Platform during an emergency. Curefleet expressly acknowledges these limitations and disclaims all liability for any injury, deterioration of health, permanent disability, or death arising from any such delay or limitation.
• Curefleet shall not be liable for any injury, deterioration of health, permanent disability, or death arising from: (a) any delay in emergency response attributable to use of the Platform; (b) unavailability of ambulances or doctors through the Platform during an emergency; (c) any technical failure of the Platform during an emergency; (d) any reliance on the Platform as a primary means of emergency response; or (e) any act or omission of any Ambulance Service Provider or emergency healthcare professional in connection with a booking or interaction facilitated through the Platform.

42.3 Mandatory Emergency Action

• If you are experiencing a medical emergency, you must take the following steps immediately, regardless of your use of the Platform: (a) call 112 (national emergency number, India); (b) contact the nearest government hospital emergency department; (c) contact the nearest private hospital emergency department capable of providing the required care; (d) seek assistance from persons near you. The Platform may only be used as a supplementary communication tool, never as a primary emergency response mechanism.

Artificial Intelligence & Automated Features

43.1 Scope of AI Features

• Curefleet may, from time to time, deploy, integrate, or make available artificial intelligence systems, machine learning models, large language models (LLMs), natural language processing systems, computer vision systems, symptom checkers, automated health screening tools, recommendation engines, predictive analytics, and other automated decision-making or information-generation tools (collectively, "AI Features") within the Platform, whether developed internally by Curefleet or provided by third-party AI vendors.
• This Section applies to all AI Features currently available on the Platform and to all AI Features that may be introduced in future. Users are deemed to have accepted the provisions of this Section in respect of all AI Features available at the time of, or subsequent to, their acceptance of these Terms. No future amendment shall be required to extend the application of this Section to new AI technologies or tools deployed on the Platform.

43.2 Critical AI Disclaimers

• AI outputs are informational only. All outputs, responses, suggestions, information, summaries, assessments, or recommendations generated by any AI Feature on the Platform are provided for general informational and contextual purposes only and do not constitute medical advice, clinical diagnosis, treatment recommendations, prescriptions, or professional healthcare guidance of any kind.
• AI outputs may be inaccurate. AI systems process and generate information based on statistical patterns in training data and are not infallible. AI outputs may contain factual inaccuracies, outdated information, incorrect medical information, or information that is not applicable to an individual User's specific medical circumstances. Curefleet does not warrant the factual accuracy of any AI-generated output.
• AI outputs may be incomplete. AI systems may not encompass all relevant medical knowledge, regional healthcare practices, rare medical conditions, newly identified diseases, or recent medical research. AI-generated outputs may therefore be incomplete, lacking important context, or missing relevant considerations specific to a User's health situation.
• AI outputs may contain errors. AI systems are subject to technical errors, model errors, data processing errors, and output generation errors. Errors in AI outputs may not be immediately apparent and may appear credible. Users must exercise caution and independent critical judgment when engaging with any AI Feature output.
• AI systems may hallucinate. Generative AI models are known to produce outputs that sound plausible but are factually incorrect, fabricated, or not grounded in reality — a phenomenon known as "hallucination." Curefleet expressly warns that any AI Feature on the Platform may produce hallucinated outputs, including fabricated medical information, non-existent drug names, incorrect dosage information, or false diagnostic associations. Users must not act on AI outputs without independent verification from a qualified healthcare professional.
• AI outputs are NOT medical advice. No output, response, or information generated by any AI Feature on the Platform constitutes or should be interpreted as medical advice. AI Features on the Platform are not licensed medical practitioners, and their outputs do not carry the authority, accountability, or professional responsibility of a registered Doctor.
• AI outputs are NOT diagnoses. No AI Feature on the Platform is authorised, designed, or intended to provide medical diagnoses. Any output that appears to suggest a medical diagnosis is informational and probabilistic only and must not be relied upon as a clinical diagnosis. Only a qualified, registered medical practitioner is legally authorised to provide a medical diagnosis.
• AI outputs are NOT treatment recommendations. AI-generated content on the Platform does not constitute treatment recommendations. Decisions regarding medical treatment, surgical procedures, medication, or any healthcare intervention must be made exclusively by a qualified healthcare professional in direct consultation with the patient.
• Users must consult qualified healthcare professionals. Regardless of any AI-generated output received through the Platform, Users are required to consult a qualified, registered medical practitioner before making any health-related decision. AI Features are designed to assist information access, not to replace professional medical consultation.
• Curefleet does not warrant AI accuracy. Curefleet makes no representation, warranty, or guarantee regarding the accuracy, completeness, reliability, timeliness, suitability, or fitness for purpose of any AI Feature output. All AI Features are provided on an "as is" basis without warranty of any kind, express or implied.
• Users assume risk when relying upon AI-generated content. Any reliance placed by a User on any AI-generated output, response, suggestion, symptom assessment, or recommendation available through the Platform is placed entirely at the User's own risk. Curefleet expressly disclaims all liability for any loss, harm, injury, or adverse health consequence arising from a User's reliance on AI-generated content.

43.3 Third-Party AI Providers

• Curefleet may integrate AI Features developed, operated, or maintained by third-party AI technology providers. The performance, accuracy, and availability of such third-party AI Features are subject to the capabilities and limitations of those providers. Curefleet shall not be liable for the performance, accuracy, or availability of third-party AI systems integrated into the Platform. Third-party AI providers may update, retrain, or modify their AI models from time to time, which may affect the consistency or nature of AI outputs.

43.4 User Data and AI Processing

• Where AI Features process health information, symptoms, queries, or other data submitted by Users, such processing is conducted in accordance with Curefleet's Privacy Policy and applicable data protection law. Users consent to the processing of their data by AI systems for the purpose of generating Platform responses and improving AI model performance, subject to applicable data protection requirements and the User's applicable consent preferences.

Data Protection, DPDP Act & Privacy

44.1 Applicable Data Protection Framework

• Curefleet processes Personal Data and health information in accordance with: (a) the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the rules framed thereunder, as notified and in force; (b) the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules") under the Information Technology Act, 2000, as applicable until superseded by DPDP Act provisions; and (c) any other applicable Indian privacy laws, sector-specific regulations, and guidelines issued by the Data Protection Board of India ("DPBI") or any other competent authority.
• The Privacy Policy of Curefleet, available at www.curefleet.com/privacy-policy, forms an integral and inseparable part of these Terms and is incorporated herein by reference in its entirety. In the event of any conflict between these Terms and the Privacy Policy in respect of data processing matters, the Privacy Policy shall prevail to the extent of such conflict.

44.2 User Consent and Data Processing Purposes

• By registering on the Platform and using its services, you provide your free, informed, specific, and unambiguous consent to the collection and processing of your Personal Data, including health data classified as Sensitive Personal Data, for the following purposes: creation, maintenance, and management of your Platform Account; facilitating connections between you and Service Providers for the purposes of booking and coordinating Healthcare Services; processing payments, issuing invoices, and managing financial transactions; operating and improving AI Features and Platform personalisation algorithms; sending transactional notifications, appointment reminders, and service updates; complying with applicable legal, regulatory, and statutory obligations; fraud prevention, security monitoring, and KYC verification; research and development, including anonymised data analytics for Platform improvement; responding to customer support requests and grievance redressal; and sending marketing and promotional communications, subject to your opt-in consent where required.
• You may withdraw your consent to specific categories of data processing at any time through the consent management settings available in your Platform Account. Withdrawal of consent for essential data processing purposes may result in Curefleet being unable to provide Platform services to you.

44.3 Third-Party Service Providers

• Curefleet may share your Personal Data with third-party service providers who process data on Curefleet's behalf, including but not limited to cloud hosting providers, payment gateways, KYC verification agencies, SMS and email service providers, video conferencing platform providers, analytics providers, and AI technology providers. All such third-party processors are contractually bound to process your data only as instructed by Curefleet and to implement appropriate security measures.
• Curefleet shares your health data and appointment details with Service Providers solely to the extent necessary to facilitate the Healthcare Services you have requested. Curefleet does not sell your Personal Data to third parties for their own marketing or commercial purposes.

44.4 Security Measures and Limitations

• Curefleet implements industry-standard technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction, including data encryption in transit and at rest, access controls, secure authentication mechanisms, and regular security audits.
• Notwithstanding the foregoing, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Curefleet does not warrant that your Personal Data will be immune from unauthorised access, hacking, data breaches, or other security incidents beyond Curefleet's reasonable control. In the event of a significant data security incident, Curefleet will notify affected Users in accordance with applicable legal requirements.

44.5 Cross-Border Data Transfers

• Curefleet's primary data processing operations are conducted within India. Where data is transferred to or processed by third-party service providers located outside India, such transfers shall be conducted in compliance with applicable provisions of the DPDP Act and such other laws or government notifications as may govern cross-border data transfers from India to specific countries or territories. Curefleet shall endeavour to ensure that adequate data protection standards are maintained in respect of any cross-border data transfers.

44.6 User Rights under DPDP Act

• Subject to applicable law, you have the following rights in respect of your Personal Data processed by Curefleet: the right to access and obtain a summary of the Personal Data held by Curefleet concerning you; the right to correct inaccurate or incomplete Personal Data; the right to erasure of your Personal Data where retention is no longer lawfully justified; the right to withdraw consent to specific processing activities; the right to nominate a person to exercise data rights on your behalf in the event of your death or incapacity; and the right to grieve any data processing activity to the Data Protection Board of India, as and when the DPBI becomes operational. Requests to exercise the above rights may be submitted to Care@curefleet.com.

Telemedicine Compliance

45.1 Applicable Regulatory Framework

• All telemedicine consultations facilitated through the Platform are subject to the Telemedicine Practice Guidelines, 2020, issued by the Board of Governors in Supersession of the Medical Council of India ("MCI/NMC Guidelines"), as notified in the Gazette of India and as amended from time to time. These guidelines are framed under the Indian Medical Council Act, 1956, read with the National Medical Commission Act, 2020, and form part of the regulatory framework governing the practise of telemedicine in India.
• The Platform facilitates telemedicine consultations as an Intermediary Technology Platform as contemplated under the MCI/NMC Guidelines. Curefleet's role as a technology intermediary does not make Curefleet a "practitioner" under the MCI/NMC Guidelines or any other applicable medical legislation.

45.2 Service Provider Compliance — Sole Responsibility

• Healthcare providers are solely and independently responsible for complying with all applicable telemedicine regulations, medical licensing requirements, professional ethical standards, and statutory healthcare laws. This includes but is not limited to: maintaining valid, current registration with the National Medical Commission or applicable State Medical Council; complying with the MCI/NMC Telemedicine Practice Guidelines in all clinical interactions conducted through the Platform; adhering to applicable professional codes of ethics and conduct; complying with applicable drug prescription regulations, including restrictions on prescribing Schedule H, H1, and X drugs through telemedicine; maintaining appropriate professional indemnity insurance; maintaining patient confidentiality in accordance with applicable laws and professional ethics; and complying with data protection obligations applicable to healthcare providers under the DPDP Act and SPDI Rules.
• Curefleet does not supervise clinical decisions. Curefleet does not supervise, monitor, review, or exercise any clinical oversight over the professional judgment, diagnosis, prescription, or treatment decisions made by any Doctor or healthcare provider using the Platform. The platform relationship between Curefleet and a Service Provider is that of an independent service aggregator and listing entity, not employer-employee, principal-agent (for clinical purposes), or supervisor-subordinate.
• Any violation of telemedicine regulations, professional ethical standards, or medical licensing requirements by a Service Provider using the Platform is the sole responsibility of that Service Provider. Curefleet shall not be joined as a co-respondent in any professional disciplinary proceedings, consumer complaint, or legal action arising from a Service Provider's non-compliance with applicable telemedicine regulations.

45.3 National Medical Commission Compliance

• The National Medical Commission Act, 2020 governs the regulation of medical professionals in India. Curefleet requires all Doctors listed on the Platform to hold valid registration under the NMC Act or applicable State Medical Council legislation. Verification of registration is conducted at the time of Service Provider onboarding; however, Curefleet does not guarantee the ongoing validity of any Doctor's registration and is not liable for any consultation conducted by a Doctor whose registration has lapsed, been suspended, or been cancelled subsequent to onboarding verification.
• Users are encouraged to verify the registration status of any Doctor through the NMC's online verification portal or the relevant State Medical Council register before committing to a clinical relationship with that Doctor.

Platform Risk & Technical Liability

46.1 Beta and Experimental Features

• Curefleet may, from time to time, offer features designated as "beta", "preview", "experimental", "pilot", or "early access" ("Beta Features"). Beta Features are offered for testing and evaluation purposes and may be incomplete, unstable, or subject to significant change without notice. Beta Features are provided without warranty of any kind and are expressly excluded from any service level commitments or quality guarantees applicable to production features of the Platform.
• Curefleet shall not be liable for any loss, data corruption, security incident, service failure, adverse health outcome, or other consequence arising from a User's use of any Beta Feature. Users access Beta Features entirely at their own risk and are advised to exercise heightened caution, particularly where Beta Features are used in connection with healthcare decisions.

46.2 Technical Outages and Internet Failures

• The Platform's operation is dependent upon the availability and performance of internet infrastructure, telecommunications networks, cloud hosting services, and third-party APIs, none of which are within Curefleet's exclusive control. Curefleet expressly disclaims all liability for any service interruption, degradation, or failure attributable to internet outages, telecommunications failures, cloud service provider downtime, or any other infrastructure failure outside Curefleet's reasonable control.
• In the event of an internet failure, network outage, or other connectivity disruption during a healthcare interaction (including a PPM consultation, live emergency consultation, or appointment), Curefleet shall not be liable for any clinical, financial, or other consequence arising from the disruption, including loss of consultation time, inability to complete a booking, or inability to summon emergency services through the Platform.

46.3 Device Compatibility

• The Platform is designed for use on commonly available smartphones, tablets, and computers. Curefleet does not warrant that the Platform is compatible with every device, operating system version, browser version, or network configuration. Curefleet shall not be liable for any loss or inconvenience arising from Platform incompatibility with a User's device or software environment.
• Users are responsible for maintaining their devices in a condition suitable for Platform use, including keeping operating systems and browsers updated and maintaining adequate device storage and battery level for the duration of healthcare interactions.

46.4 Third-Party API Failures

• The Platform relies on third-party APIs for functions including mapping and location services, video and audio communication, payment processing, OTP delivery, health record integration, and laboratory information management. Curefleet does not control the availability, accuracy, or performance of any third-party API and shall not be liable for any loss, inconvenience, clinical consequence, or financial loss arising from a third-party API outage or degradation, inaccurate data returned by a third-party API, a third-party API's discontinuation or modification, or any security incident affecting a third-party API provider.

46.5 Maps and Location Services

• The Platform may use third-party mapping and location services to display the locations of Service Providers, estimated ambulance ETAs, and navigation information. The accuracy of mapping data, distance calculations, travel time estimates, and location coordinates depends on the accuracy of data provided by third-party mapping service providers and is not warranted by Curefleet. Curefleet shall not be liable for navigation errors, incorrect location data, or delays attributable to inaccurate mapping information.

46.6 Payment Gateway, SMS and OTP Failures

• Curefleet uses third-party payment gateway providers to process financial transactions on the Platform. Curefleet does not control and is not responsible for payment gateway outages, transaction processing failures, payment reversals initiated by financial institutions, or delays in payment settlement. Curefleet shall not be liable for duplicate charges or transaction failures attributable to payment gateway errors, provided Curefleet initiates prompt reversal of any confirmed duplicate charge.
• The Platform uses OTP-based authentication and transactional SMS messaging for Account verification, login, and transaction confirmation. Curefleet uses third-party SMS aggregators and telecom operators to deliver OTPs and SMS messages. Curefleet does not warrant the timely delivery of any OTP or SMS message and shall not be liable for delays in OTP delivery attributable to telecom network congestion, OTP delivery failures caused by network errors, OTPs blocked or filtered by a User's spam filters or device settings, or failure of an SMS delivery service provided by a third-party aggregator.

46.7 Video and Audio Consultation Failures

• Video and audio consultations on the Platform are facilitated through third-party communication platforms or Curefleet's own communication infrastructure. The quality and continuity of video and audio sessions are dependent upon the internet bandwidth and connectivity of both the User and the Service Provider, the performance of third-party communication platform infrastructure, device audio/video hardware, and ambient environmental factors including background noise and lighting.
• Curefleet does not guarantee the audio/video quality, continuity, or stability of any consultation session. Curefleet shall not be liable for audio or video quality issues during a consultation, sudden disconnection during a consultation, inability to establish a video or audio connection, or any clinical consequence arising from communication failures during a consultation. In the event of an abrupt disconnection during a PPM consultation, the billing shall be for the duration of connection as recorded by Curefleet's billing system. Users who dispute billing for a session affected by technical disconnection should contact Curefleet's customer support within twenty-four (24) hours of the session.

46.8 Data Corruption and Loss

• Curefleet implements data backup and recovery procedures as part of its standard data management practices. However, Curefleet does not guarantee against data loss, data corruption, or data unavailability resulting from technical failures, cybersecurity incidents, software errors, or other events. Curefleet shall not be liable for any loss arising from corruption or loss of health records, consultation notes, diagnostic reports, or other data stored on the Platform, to the extent that such loss arises from events beyond Curefleet's reasonable control.
• Users are advised to maintain independent copies of important health records, prescriptions, diagnostic reports, and other critical health information and should not rely exclusively on the Platform as their sole health data repository.

46.9 Cybersecurity Incidents

• Despite Curefleet's implementation of reasonable security measures, the Platform may be subject to cyber-attacks, unauthorised access attempts, hacking, phishing, malware attacks, distributed denial-of-service attacks, or other malicious activities. In the event of a cybersecurity incident materially affecting the Platform or User data, Curefleet shall take prompt remediation steps, notify affected Users in accordance with applicable legal requirements under the DPDP Act, IT Act, and any applicable RBI or sectoral guidelines, and cooperate with relevant regulatory authorities in the investigation of the incident.
• Curefleet will never ask Users to share their Account passwords, OTPs, or payment card details through phone calls, emails, or chat. Users should report any suspected phishing communication purportedly from Curefleet to Care@curefleet.com immediately.

46.10 Identity Verification and KYC Limitations

• Curefleet's KYC and identity verification processes are designed to verify the identity of Users and Service Providers on a best-efforts basis, using commercially available document verification technologies and third-party KYC providers. Curefleet acknowledges that no identity verification system is infallible and that sophisticated forgery of identity documents or identity fraud may in some cases evade automated verification systems. Curefleet shall not be liable for any loss, harm, or adverse consequence arising from a failure of the identity verification process to detect fraudulent identity documents, impersonation, or other identity fraud, provided that Curefleet has implemented reasonable verification measures consistent with industry standards.
• Curefleet does not independently verify or continuously monitor the ongoing professional registration, licensing status, insurance coverage, or disciplinary record of Service Providers listed on the Platform beyond the initial onboarding verification. The ongoing compliance of Service Providers with professional registration and licensing requirements is the sole responsibility of those Service Providers.

46.11 User Misuse and Fraudulent Activity

• Curefleet shall not be liable for any loss or damage suffered by any User or third party as a result of misuse of the Platform by another User, including but not limited to fraudulent bookings, identity fraud, fake reviews, misrepresentation of professional credentials by Service Providers, or any other form of deceptive or abusive conduct by Platform participants.
• Users who detect or suspect misuse, fraud, or abuse on the Platform are encouraged to report such conduct to Curefleet at Care@curefleet.com. Curefleet shall investigate all such reports in good faith and take appropriate action in accordance with these Terms and Applicable Law, but makes no guarantee regarding the outcome of any such investigation.